STRATEGIC PRIORITIES 2018: THE DIGITAL INSURANCE 2.0 GAP

This year’s Strategic Priorities survey results clearly show that insurers know and recognize the industry is changing. And while there appears to be more planning and doing compared to last year, the Knowing-Doing Gap remains relatively unchanged. At the same time, new gaps have emerged as well, placing insurers at risk by putting them in a “holding pattern” rather than in a “forward moving” fast-paced race to the future.