Navigating the Consumer Tipping Point in Insurance

Rising insurance costs, driven by inflation and high interest rates, are pushing consumers to a tipping point. Trust in insurers has emerged as a crucial factor in customer satisfaction and loyalty, even as prices surge. Additionally, the demographic shift with Millennials and Gen Z becoming the dominant consumer groups brings new behaviors and expectations that insurers must address to remain relevant.

Understanding this tipping point is essential if insurers are to remain relevant in the face of the challenges and opportunities it presents. In this webinar, based on our latest primary research with insurance customers, we will discuss how these pressures are reshaping the insurance landscape, particularly focusing on the distinct needs and preferences of Millennials and Gen Z compared to Gen X and Boomers.

Other important topics include the vital need to build trust with customers amidst this environment of rising costs, as well as the role of digital technologies, mobile payments, smart devices, and AI in transforming the insurance industry to meet evolving consumer demands.

Watch this webinar to gain a comprehensive understanding of the consumer tipping point in insurance and how to position your company for success in this dynamic environment.

Key Takeaways:

• Strategies to address the financial concerns of consumers and improve their financial wellbeing.
• Insights into the behaviors and expectations of different generational groups and how to tailor your offerings accordingly.
• Practical advice on leveraging technology and AI to enhance customer experiences and streamline operations.
• Ways to build and sustain trust with your customers to drive satisfaction and loyalty.

Don’t miss this opportunity to gain a comprehensive understanding of the consumer tipping point in insurance and how to position your company for success in this dynamic environment. Register Now to secure your spot and stay ahead of the curve in the insurance industry.

Speakers
Denise Garth – Chief Strategy Officer, Majesco
Glenn Westlake – VP, Strategic Marketing, Majesco