Leader – Everest Group’s “Digital Experience Platforms (DXP) Insurance Industry Products PEAK Matrix® Assessment 2022”

The report, which includes 11 solution providers states, “Following the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption including AI-enabled chatbots and Machine Learning algorithms plays a major role in empowering customers and agents.