With digital demands from insurance customers seemingly often outpacing the engagement capabilities of many insurers, the industry has arrived at a time of reckoning \u2013 and the stakes are high!<\/p>\n
Along with long-time customers pressing for enhanced levels of service along with customized product and service solutions, insurers also are confronted with an emerging generation of \u201cdigital-native\u2019\u2019 customers. These are customers who demand personalized, integrated, richer experiences. But questions remain about whether the many industry participants are up to the task. The challenges involve insurers\u2019 talent, technology capabilities, availability of actionable data, business- and operating-models maturity, as well as a culture and willingness to accept change.<\/p>\n
Firms in other industries have evolved their customer experience across multiple channels to become omni-channel and digital to meet rapidly shifting and intensifying customer expectations, setting a bar for insurance. P&C insurance must adapt by delivering a digital experience that creates a new customer experience that drives post-purchase engagement, trust, and loyalty. What will it take for insurers to meet this new bar of customer experience?<\/p>\n
In an attempt to bring clarity to an industry facing uncertainty about steps to take on the road to digital innovation, this webinar will discuss this significant challenge facing insurers, the need to deliver a better customer experience (ideally, one that is digital), what that experience should look like, and profile an innovative approach in building that experience.<\/p>\n
Speakers<\/strong> With digital demands from insurance customers seemingly often outpacing the engagement capabilities of many insurers, the industry has arrived at a time of reckoning \u2013 and the stakes are high! Along with long-time customers pressing for enhanced levels of service along with customized product and service solutions, insurers also are confronted with an emerging generation…<\/p>\n
\nDenise Garth | Chief Strategy Officer | Majesco
\nJeanne Johnson | Principal U.S. Advisory Practice | KPMG
\nStuart Rose | Senior Analyst, P&C | Aite Group
\nNishit Shukla | Vice President Product Management | Majesco<\/p>\n","protected":false},"excerpt":{"rendered":"