Provides a unified next-generation digital platform that provides a holistic customer experience vastly different from the traditional, transactional portal approach<\/p>\n\n\n\n
Morristown, NJ \u2013 June 15, 2021\u00a0\u2013 <\/strong>Majesco, a global leader of cloud insurance software solutions<\/a> for insurance business transformation, today announced the launch of Majesco Customer360 for P&C, a next generation customer portal.\u00a0 Majesco Digital Customer360 for P&C is an accelerator that is designed through the customer lens to enable easier and more seamless interactions across service, billing and claims \u2013 an intentional upgrade from the typical transactional experience through separate portals and applications.<\/p>\n\n\n\n \u201cAs insurers digitally enhance front-end capabilities to elevate customer experiences (CX), next-generation customer portal solutions must synchronize engagement across the value chain touchpoints to deliver a more engaging, holistic experience,\u201d stated Manish Shah, President and Chief Product Officer for Majesco. \u201cBuilt on Majesco Digital1st\u00ae<\/sup> Insurance no code \/ low code platform, Majesco Digital Customer360 for P&C provides that next-gen customer experience that compares to today\u2019s leading digital companies. The collaboration between the Majesco and KPMG teams has been phenomenal, delivering a truly next generation portal platform.\u201d<\/p>\n\n\n\n Majesco engaged KPMG in the customer experience design and development of the solution using Majesco Digital1st\u00ae<\/sup> Insurance, a no code \/ low code insurance software solution<\/a> with robust insurance content. This new, innovative solution simplifies the interactions for customers on a single platform including:<\/p>\n\n\n\n With digital demands from insurance customers seemingly often outpacing the engagement capabilities of many insurers, the industry has arrived at a time of reckoning \u2013 and the stakes are high. Customers are looking for the better experience and in insurance that experience can be created and managed with digital tools and digital proficiency, but insurers need to get beyond the basics and traditional \u201cportal happy\u201d approach. This is reflected in the May 2021 J.D. Power survey results that points to digital engagement issues as a massive shift of customers moving to digital occurred over the last 15 months due to the COVID pandemic. <\/p>\n\n\n\n \u201cWe saw very early on that the Majesco Digital1st\u00ae Insurance platform provided a rich set of insurance content and capabilities to rapidly build digital solutions that can accelerate insurer\u2019s digital transformation,\u201d stated Jeanne Johnson, Principal at KPMG LLP. \u201cTogether, leveraging each other\u2019s research, knowledge and expertise, we helped Majesco develop a customer experience solution that redefines customer experience for the digital age. Rather than multiple portals and separate points of interactions, Majesco Digital Customer360 for P&C offers an innovative new solution.\u201d <\/p>\n\n\n\n Customers\u2019 pace of digital adoption is accelerating, and insurers must go beyond the basic portals that automate customer tasks or transactions. Insurers need to move from transactions to experiences. To regain customer trust and satisfaction, insurers now must consider all dimensions of the customer experience across the value chain, creating a next-generation customer experience that is much closer to the \u201cAmazon experience.\u201d Majesco\u2019s 2021 Strategic Priorities Research found that Digital Leaders are widening the gap over the next three years by 102% as compared to Laggards and 28% for Followers, separating themselves from the pack.<\/p>\n\n\n\n \u201cPolicyholders today expect an integrated, unified, and cohesive experience that services all their needs. With the emergence of Digital Platforms, this vision now can now become a reality. Insurers can orchestrate the complexities of technologies to deliver an experience tailored to the customer rather than the technology that is servicing their needs. Insurers can now flip the lens \u2013 delivering services that delight the customer!\u201d Karen Furtado, SMA Partner.<\/p>\n\n\n\n Majesco and KPMG have held multiple roundtables to discuss this next-gen approach and have established a Charter Client program for the first early adopters. <\/p>\n\n\n\n Majesco is the leading software partner to both the P&C and L&A insurance markets to modernize, optimize and innovate their businesses at speed and scale. Over 330 insurers, from greenfields, start-ups and MGAs to the largest insurers, reinsurers and brokers use Majesco\u2019s next generation SaaS platform solutions of core, data and analytics, digital, distribution, absence management and a rich ecosystem marketplace of established and InsurTech partners to build the future of insurance.<\/p>\n\n\n\n Our technology, expertise and leadership help insurers innovate and connect to build the future of their business. With over 825 successful implementations and over 65% of our customers on Cloud with Majesco platform solutions, together we have an amazing track record of innovation and real-world results. For more details on Majesco, please visit www.majesco.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Provides a unified next-generation digital platform that provides a holistic customer experience vastly different from the traditional, transactional portal approach Morristown, NJ \u2013 June 15, 2021\u00a0\u2013 Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announced the launch of Majesco Customer360 for P&C, a next generation customer portal.\u00a0 Majesco Digital…<\/p>\n\n
About Majesco<\/strong><\/h2>\n\n\n\n