Core Software
Integrated Disability and Absence Management (IDAM)
Disability and Absence Claims on One Platform
The growing and complex regulatory changes and shift of employees working from home, either permanently or in a hybrid model, accelerate the demand for integrated disability and absence management to ensure compliance that helps reduce operational and legal risks.
Delivering Superior Customer Experience
Insurance companies and TPAs with a digital solution that provides integrated disability and absence management are well-positioned to provide customers with a single point of contact for their benefits, avoiding duplication and simplifying the employee experience.
A Value-Added Service Opportunity for Growth
It’s increasingly difficult to stay on top of federal and state paid and unpaid leave laws and the transition to remote working is adding an additional layer of complexity. This complex landscape has created a significant market demand for absence management. Insurance companies can create market differentiation by expanding their offerings to include absence management as an integrated value-added service.
Confident Compliance
The platform is built and updated by industry experts, keeping you confidently in compliance with ever-changing federal and state FML, PFL, and PFML regulations.
ClaimVantage Claims Solutions
Optimize Operations
Integrated disability and absence claims on one digital platform to:
- Provide a single point of intake for all claims
- Improve the flow of information with automated tasks, configurable workflows, and automated eligibility determinations
- Automate workflows and notifications configurable by client, allowing you to focus on managing claims rather than on administrative steps
- Automatically generate tasks to confirm each step in your process is complete, helping ensure compliance
- Automatically determine employee eligibility and entitlement for all applicable leaves
- Keep employers and employees updated with automated email, letters or text messages
- Better manage each case end-to-end
Gain Insights to Drive Decisions
Utilize best practice pre-built reports and dashboards to provide insights across all IDAM claims
- Create ad-hoc reports using drag-and-drop functionality across all fields in the solution to make data-driven decisions
- Access information digitally from any location, based on the permissions established by you for each system profile
- Portal access allows employees to create claims, obtain notifications and forms, and access real-time updates
Absence & Accommodations
Take advantage of an integrated approach to managing this complex block of business
- Effectively manage multiple federal and state leave types for FMLA, disability, and ADA requests
- Meet state deadlines with Oregon PFL capabilities in compliance with Accommodations for Pregnant Workers Fairness Act.
- Trust our absence experts to stay on top of regulatory changes, so you can focus on your business
- Be more confident with compliance audits while providing a better overall customer experience
“Majesco’s Absence Management solution provides robust leave and absence management capabilities and enables us to administer claims accurately, efficiently and in compliance with statutory, federal, and state regulations.”
Steve Urban, President, Administrative Concepts
Featured ResourCes
Blog
Priority Order: Reducing the Complexity of Integrated Disability Insurance and Absence Management
If you fly frequently, like I do, you probably know most pre-flight safety demonstrations by heart. I could probably, if needed, stand at the front of the aisle and point to the exit doors on every aircraft that’s been flying in the last few decades. I could tell you (we could probably recite it together)…
Blog
Heroic Simplicity: Rebuilding Disability Insurance and Absence Management Operating Models
Imagine that you own a trucking company doing business in the neighboring states of Oregon, Washington, and Idaho, hiring drivers from all three states, and staffing distribution centers in all three of them too. The employees you hire don’t necessarily do most of their work in the state of their residence. You frequently shift workers…
FAQ
IDAM stands for integrated disability and absence management.
An IDAM solution is a software used by companies to manage employee disability benefits and leaves of absence on one central platform. By integrating disability and absence, companies can provide employees with a single point of contact, avoiding data duplication and improving the customer experience.
Adding absence management to an existing disability program enhances a company’s portfolio and provides them with a value-added service offering that’s increasingly sought after by corporates who can no longer manage employee absences on their own. By integrating disability benefits and absence management, companies can better manage each case end-to-end while achieving cost and administrative efficiencies.
Short-term disability requests often overlap with leave of absence requests and these requests are often impacted by workman’s compensation claims and state laws. Ensuring compliance is the number one reason these two unique needs are combined into a single service. The two biggest things companies need to track when it comes to absences is job protection and guaranteed employee wages. This allows employers to understand what coverages and costs they are going to incur during an employee’s absence, which will help the company remain efficient and assist the employee on their return to work.
While often these terms are used interchangeably, which can sometimes create confusion, there is a real and significant difference. Leave management is typically used to track and document requested time off, such as vacation requests, sick time, and parental leave and all of the related employee eligibility. The goal of leave management software is to ensure that employees can use their time off, as needed, while avoiding disruption to the business. Absence management on the other hand focuses on why employees end up being absent and ways to counter unintended or negative effects on the business. The biggest difference between the two is that absence management software attempts to take into account unplanned absences, while leave management software focuses on requests.
Interested in learning how more about Leave Management?
